Terms of Service

EnRoute™ is operated by Floqque LLC, with its headquarters located at 1319 Green Forest Ct., Suite 406, Winter Garden, FL 34787 (hereinafter referred to as "Floqque LLC," "Floqque," "EnRoute," "we," "our," or "us"). These Terms of Service apply to the websites and applications, including the EnRoute App, social media accounts, and other services (collectively referred to as the "Services") provided by us.

Your access and use of the Services are subject to the following Terms of Service (the "Terms of Service" or "Agreement") and all applicable laws. By accessing or using any part of the Services, you unconditionally accept these Terms of Service. If you do not agree with all of the Terms of Service, you may not use any portion of the Services.

By establishing, activating, using, or paying for the Service: 

1. You acknowledge that you have read and understood these terms.
2. You agree to the terms and conditions stated in this Agreement.
3. You represent that you are of legal age to enter into this Agreement and are not prohibited by law from accessing or using the Services (including, if applicable, purchasing, giving, using, or redeeming any Merchant Gift Card as defined herein).
4. You become bound by the terms of this Agreement, including the prices, charges, and conditions provided to you in relation to your enrollment. These include marketing materials and the Floqque.com or EnRoute.co website, which are incorporated herein by reference.

This Agreement governs the Service and any website, application, or software used in conjunction with the Service.

Privacy Policy

Please refer to our Privacy Policy which outlines how we collect, use, and protect personal information gathered through the Platform.

Authorized Use of the Services

Eligibility

In order to access and utilize the services provided through the Platform, you hereby represent and warrant that you are at least 18 years of age or have reached the age of majority as defined by the jurisdiction in which you reside. Children between the ages of 13 and 18 may only use these Services with the explicit permission and active involvement of a parent or legal guardian. If you are accessing the Platform on behalf of a company or organization, you further represent and warrant that you possess the authority to bind said entity to these Terms of Service.

Suspension and Termination

We retain the right, at our reasonable discretion, to decline offering the Services to any individual or entity. This may include the cancellation of bookings or transactions, as required by law or if we have terminated your account. We reserve the right to suspend or terminate accounts that contain intentionally inaccurate information. Furthermore, all user accounts that violate these Terms of Service may be terminated. You understand that any such suspension or termination is not our liability, and we shall not be held responsible to you or any third party in such cases.

Registration and Acceptance of Terms of Service

To access specific features and services on the Platform, you may need to create a user account and furnish accurate and complete information, including your first name, last name, email address, and/or phone number. You are strictly prohibited from: 

1. using the username or name of another person with the intent to impersonate that individual.
2. using a username that infringes upon the rights of any person other than yourself without appropriate authorization.
3. using a username that is offensive, vulgar, or obscene in nature.

You are solely responsible for any activity that occurs on your Account and for maintaining the security of your Account password. It is imperative that you promptly notify us of any changes in your eligibility to use the Services or if you become aware of any security breaches or unauthorized usage of your Account. Publishing, distributing, or posting login information for your Account is strictly discouraged. For more details on how we handle and safeguard your personal information, please refer to our Privacy Policy. You may delete your Account at any time by utilizing the "Delete Your Account" feature in the EnRoute App or by sending an email to hello@enroute.co to request deletion. Once your Account is deleted, you will no longer have access to the Services and will need to directly manage any upcoming bookings with the respective Service Provider.

*Service Provider Listings

The Service Providers displayed on our website(s) or the EnRoute app consist of those Service Providers that have a direct contractual relationship with EnRoute, as well as those made available through third-party reservation and booking networks or platforms. The search results will be influenced by the filters you have selected, with the Service Providers appearing at the top of your search results likely being those in proximity to your selected location or your location if you have enabled location sharing with EnRoute via the EnRoute App or your browser.

By registering and utilizing the Platform, you acknowledge that you have read, understood, and accepted to be bound by these Terms of Service.

Fees and Billing

Payment Information and Bookings

Certain service providers may require you to provide your payment information in advance for various purposes, such as prepayment of bills, cancellation fees, or to keep a credit or debit card on file for bookings. These specific requirements will be clearly indicated on the booking page for each service provider. When booking with a service provider that requires payment or payment information in advance, we will ask you to provide credit or debit card details. You have the option to add this information to your Account on the Services for future bookings, until you choose to edit or remove it.

By submitting your payment information through the Services, you authorize EnRoute to share your payment details with a trusted third-party payment processor (the "Payment Processor") to facilitate payment processing for your use of the Services. Please note that any errors made by the Payment Processor are beyond our control. When you confirm a booking, you agree to pay any applicable fees through the Payment Processor in accordance with the specified payment terms, and you authorize the service provider or EnRoute, through the Payment Processor, to charge your designated payment method (referred to as your "Payment Method"). You agree to make payment using the selected Payment Method.

Payment Method

You are responsible for providing accurate payment information and ensuring its up-to-date status. By furnishing payment information, you grant EnRoute or its payment processor the authority to charge the designated amount for the relevant services.

Bookings and Waitlists

Bookings and waitlists are considered confirmed only when you receive a confirmation notification via email and/or text message through the EnRoute Services. EnRoute provides access to bookings with service providers that utilize EnRoute's booking software. Additionally, EnRoute allows users to book spots through other booking networks. It's important to note that when you confirm a booking, it is directly with the service provider, and EnRoute is not responsible for the service provider’s services, including inventory, stock, or supplies, specific services provided, or any decisions related to those services, nor for any other actions or inactions of the service provider. If you have any complaints regarding the service provider’s service, please address them directly with the service provider.

By using our Services, you grant EnRoute permission to share account information, booking details, and other relevant information with third-party booking networks or platforms for the sole purpose of facilitating your bookings. You also agree to receive transactional emails and/or text messages from these booking networks or platforms solely for the purpose of fulfilling your booking. Please be aware that EnRoute is not responsible for the products and services offered by these third parties and does not provide any warranties or guarantees with regard to them. If you book with a service provider managed by another booking network, the terms and conditions and privacy policy of that network will govern your booking. You will have access to and be presented with the terms and conditions and privacy policy of the respective network during the booking process.

Cancellation/No-Show Policy and Fees

We understand that unforeseen circumstances may arise, preventing you from attending your booking as planned. Unless otherwise specified, EnRoute or the service provider reserves the right to cancel your booking if you do not check in within fifteen (15) minutes of your booked time. This cancellation or failure to show up for your reservation or appointment may be considered a "no show." No shows are associated with your account, and EnRoute reserves the right to suspend or terminate your access to the Services, including the ability to book with service providers, if you accumulate an excessive number of no shows, as determined at EnRoute’s reasonable discretion. Final determinations regarding no shows will be made by EnRoute in our reasonable discretion. Should you believe that a no show has been attributed to your account in error, you may dispute it by contacting us at hello@enroute.co. Please note that no shows may result in cancellation fees charged by the service provider or the forfeiture of any prepaid reservation or appointment amounts.

Additionally, some service providers may have specific policies regarding reservation or appointment cancellations, including advance notice requirements. The booking page and confirmation notification will provide information on the cancellation policy. To avoid cancellation fees or the loss of a prepaid booking refund, we recommend adhering to the service provider’s cancellation policy. If you have a dispute regarding a no-show designation, cancellation fee, or non-refunded prepayment, please contact the relevant service provider to discuss and resolve the matter. EnRoute is not responsible for the decisions or actions taken by the service provider in relation to such disputes.

Global Third-Party Booking Platforms

EnRoute allows users to book reservations and appointments with other booking networks or platforms. In accordance with our Privacy Policy, you grant EnRoute permission to share account information, booking details, and other relevant information with third-party booking networks or platforms for the sole purpose of facilitating your reservations or appointments. By doing so, you also agree to receive transactional emails from such booking networks or platforms solely for the purpose of fulfilling your reservations and appointments. It is important to note that EnRoute is not responsible for the products and services offered by these third parties and does not provide any representations, warranties, or guarantees in relation to them. Your booking at a service provider managed by another booking network or platform is subject to the terms and conditions and privacy policy of that specific network or platform.

Usage

Users must adhere to the following guidelines when using EnRoute, or any services offered on the Floqque platform:

• You must not use the Services for any purpose that violates these Terms of Service. You are responsible for all activities related to your use of the Service. Violating the Terms of Service may result in the cancellation of your reservations and appointments and the termination of your access to the Services.
• It is prohibited to allow another person to use your account to make or utilize bookings, except with the prior authorization of EnRoute for concierges and/or administrative assistants.
• Reselling or distributing bookings is strictly prohibited.
• You may only make one reservation or appointment for your personal use during any given date/time slot.
• Creating and booking with multiple accounts to bypass limitations is not allowed.
• When you confirm a booking, you agree to honor it by arriving on time and paying your bill. Please review the Cancellation/No-Show Policy and Fees section as well.
• Activities that disrupt a service provider’s operations, such as frequent cancellations, displaying inappropriate behavior, or neglecting to pay your bill, are prohibited.
• Respectful and appropriate engagement is required when interacting with us on social media. Unauthorized and unsolicited advertising, spam, hyperlinks, or content protected by copyrights, trademarks, or other rights are not allowed. Posting offensive, inappropriate, racially or socially insensitive, disruptive, harassing, or defamatory content or comments is strictly prohibited. Any posts or comments violating these Terms of Service will be removed or hidden. We reserve the right to remove any content we consider objectionable in our sole discretion.
• You must not take any actions or distribute any content that infringes on the rights of others, violates any laws or contractual duties, provides false or misleading information, is unlawful, threatening, abusive, harassing, defamatory, deceptive, fraudulent, invasive of privacy, tortious, obscene, vulgar, pornographic, offensive, profane, contains or depicts illegal nudity, contains or depicts illegal sexual activity, makes false advertisements, violates health codes, engages in purposeful overcharging, or is otherwise inappropriate as determined by us. Unauthorized or unsolicited advertising, junk or bulk e-mailing (spamming), or the inclusion of software viruses or any other computer codes that may disrupt or damage the function of the software, hardware, or telecommunications equipment is also prohibited. Impersonating any person or entity, including our employees or representatives, or sharing anyone's identification documents or sensitive financial information is strictly prohibited.
• You must not interfere with the proper functioning of the Services, attempt to bypass any access restrictions, run auto-responders or spam, use manual or automated software to crawl or spider the websites, harvest or scrape content, or violate any of our guidelines and policies.
• You must not decipher, decompile, disassemble, reverse engineer, modify, translate, or create derivative works of any part of the Services. Copying, renting, leasing, distributing, or transferring any rights received under these Terms of Service is prohibited. Compliance with all applicable local, state, national, and international laws and regulations is required.

Proprietary Rights

Floqque LLC is the owner or licensee of all components of the Services, which include all content, software, graphics, designs, and any copyrights, trademarks, service marks, trade names, logos, and other intellectual property or proprietary rights associated with them. Certain materials displayed on the Services may belong to third parties who have authorized Floqque to use them, such as specific third-party licensors. By using the Services, you agree not to copy, distribute, modify, or create derivative works of any materials without obtaining prior written consent from the respective owner. Except for what is explicitly stated in these Terms of Service, no license is granted to you, and accessing or using the Services does not confer any rights. All rights not expressly granted under these Terms of Service are reserved by Floqque.

No Ideas Accepted

We do not accept unsolicited ideas from external sources outside of Floqque's sphere, including but not limited to suggestions regarding advertising or promotions, merchandising of products, additions to our services, or changes in business methods. We may already be working on similar ideas or may do so in the future. This policy is in place to alleviate concerns about ownership of such ideas. If, despite this policy, you choose to submit an unsolicited idea, you acknowledge and understand that the idea is not submitted under any confidentiality agreement, and we assume no obligation, whether expressed or implied, by considering it. Furthermore, you acknowledge that we shall have exclusive ownership of all known or future rights to the idea worldwide, and the idea is hereby irrevocably assigned to Floqque. In the event that any such assignment is deemed unenforceable, or as necessary for Floqque to utilize your submission, you hereby grant Floqque an irrevocable, perpetual, worldwide license to use the idea and any associated intellectual property in any manner and in any medium known or developed in the future, without any compensation provided to you.

Third Parties

When utilizing the Services, Floqque's primary function is to provide a platform that facilitates connections between users and service providers. It is important to note that Floqque does not provide, endorse, or guarantee any third-party products, services, or information. Floqque is not affiliated with the third parties featured on or used as part of the Services, including restaurants, and bears no responsibility for their offerings. The Services might include links to external websites or applications that are not maintained by us. Likewise, other websites and applications may refer to or provide links to our Services. We urge you to exercise caution when leaving our Services and to review the terms of service and privacy policies of each website or application you visit. We assume no responsibility for the practices or content of such external websites and applications.

No Warranties

To the maximum extent permitted by law:

While Floqque strives to provide accurate and up-to-date information on the Services, except for the express warranties stated in these Terms of Service and as provided through our Services, Floqque makes no warranties or representations regarding the accuracy or completeness of the information contained in the Services.

Your use of the Services is at your own risk. The Services, including all content made available on or accessed through the Services, are provided "as is," and Floqque makes no representations or warranties of any kind, whether express or implied, regarding the content on the Services.

Floqque disclaims any express or implied warranties, including, but not limited to, non-infringement, title, merchantability, or fitness for a particular purpose.

Floqque does not warrant that the functions contained in the Services or any materials or content therein will be uninterrupted or error-free, that defects will be corrected, or that the Services or the servers making them available are free from viruses or other harmful components.

Floqque will not be liable for the use of the Services, including, but not limited to, the content and any errors contained therein.

Under no circumstances will Floqque be liable under any theory of tort, contract, strict liability, or other legal or equitable theory for any lost profits, lost data, lost opportunities, costs of cover, exemplary, punitive, personal injury/wrongful death, special, incidental, indirect, or other consequential damages arising or alleged to have arisen from or in connection with your breach or failure to perform under these Terms of Service. This provision does not limit any legal rights you may have to claim for losses under the mandatory laws of your country of residence.

In no event will Floqque be liable for any direct damages exceeding the greater of the fees you paid to Floqque for products and services in the twelve months preceding the claim or one hundred United States dollars.

You may be protected by mandatory consumer laws and regulations in your country of residence that guarantee rights that no company's terms can exclude or limit. In such cases, Floqque's liability is determined not only by these Terms of Service but also by any applicable mandatory consumer protection laws and regulations.

User Content

Reviews, Comments, and Other Content Posted by You

The Platform may provide you with the ability to post reviews, comments, and other content. By submitting any such content, you grant Floqque LLC and its subsidiaries a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content worldwide in any media.

You may only post User Content that you have created yourself or for which you have obtained permission from the owner. If the User Content depicts any person other than yourself, you must have permission from that person or their parent or legal guardian (if the person is a minor) before posting the User Content. Floqque LLC may require you to provide proof of such permission.

You may not post or distribute User Content that is illegal or violates these Terms of Service. By posting or distributing User Content, you represent and warrant that (a) you own all the rights to the User Content or have the necessary authorization to use and distribute it, and (b) the User Content does not and will not infringe any copyright, right of publicity, or any other third-party right, nor violate any law or regulation. You are solely responsible for the content you post on the App and the consequences of posting such content.

Reviews, Comments, and Other Content Posted by Third Parties

Under no circumstances will Floqque be liable in any way for any content or materials from any third parties, including but not limited to, any errors or omissions in such content, or any loss or damage incurred as a result of the use of such content. You acknowledge that Floqque does not pre-screen content but reserves the right (without obligation) to refuse or remove any content at its sole discretion. This includes the right to remove any content, including User Content, that violates these Terms of Service or is deemed objectionable by Floqque in its sole discretion. We do not endorse, support, represent, or guarantee the completeness, truthfulness, accuracy, or reliability of any content or communications posted, nor do we endorse any opinions expressed therein. By using the Services, you understand that you may be exposed to content that may be offensive, harmful, inaccurate, or otherwise inappropriate. In some cases, there may be mislabeled or deceptive postings. Under no circumstances will Floqque be liable in any way for any content, including but not limited to, any errors or omissions in such content, or any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available on the Services or elsewhere.

Availability of Content

Floqque LLC does not guarantee that any content will be made available on the Platform. Floqque LLC reserves the right to, at any time and for any reason, remove, edit, or modify any content on the Platform without notice.

Consent to Receive Email or SMS Messages

By using the Platform, you consent to receive email or SMS messages from Floqque LLC related to your use of the Platform, including but not limited to booking confirmations, updates, marketing communications, and other service-related information. You may opt out of receiving marketing communications by following the unsubscribe instructions provided in such communications.

Miscellaneous

Digital Millennium Copyright Act (DMCA) Notice

Materials may be provided on the Services by users and third parties outside of our control. While we are not obligated to scan the content posted on the Services for illegal or impermissible materials, we respect the copyrights of others. It is our policy to remove materials that we are aware infringe upon another party's copyright. If you believe that any materials on the Services infringe your copyright, please provide us with a written notice containing the following information:

1. A physical or electronic signature of a person authorized to act on behalf of the owner of the copyright that has allegedly been infringed.
2. Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works are covered by a single notification, a representative list of such works.
3. Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, along with sufficient information to locate the material.
4. Sufficient contact information for us to reach out to the complaining party, including an address, phone number, and email address, if available.
5. A statement that the complaining party has a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, their agent, or the law.
6. A statement that the information in the notice is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the copyright owner who is allegedly infringed.

All copyright infringement notices should be sent to our designated agent at the following address:

Regina Nax

1319 Green Forest Ct., Suite 406

Winter Garden, FL 34787

+1 321-251-3766

hello@floqque.com

Please note that this is the designated agent for copyright infringement notices pursuant to the Digital Millennium Copyright Act (DMCA).

Indemnification

You agree to indemnify, defend, and hold harmless Floqque LLC, its officers, directors, employees, agents, and affiliates from any and all claims, liabilities, damages, costs, and expenses, including reasonable attorneys' fees, arising out of or in any way related to your use of the Platform, violation of these Terms of Service, or any other act or omission by you.

Severability

In the event that any portion of these Terms of Service is deemed invalid or unenforceable for any reason by a court of competent jurisdiction, said provision shall be considered ineffective, but it shall not impact the validity or enforceability of the remaining parts of these Terms of Service. In such a scenario, the provision in question will be modified and interpreted to the extent necessary to achieve the objectives of that provision within the boundaries of applicable law or court decisions.

Waiver/Remedies

The failure of Floqque to exercise any of its rights or the waiver of any breach of these Terms of Service, in whole or in part, by you shall not prevent Floqque from subsequently exercising such rights or be regarded as a waiver by Floqque of any subsequent breach, whether by you or any other party, of the same or any other provision of these Terms of Service. The rights and remedies of Floqque under these Terms of Service and any other relevant agreement between you and Floqque shall be cumulative, and the exercise of any such right or remedy shall not restrict Floqque's right to exercise any other right or remedy available to it.

Governing Law

These Terms of Service shall be governed by the laws of the state of Florida. As a consumer, you have the right to benefit from any mandatory provisions of the law of your country of residence, which shall take precedence over the laws of Florida. Nothing in these Terms of Service, including the choice of Florida law, shall affect your rights as a consumer to rely on such mandatory provisions of local law.

Force Majeure

Floqque LLC shall not be liable for any failure or delay in the performance of its obligations under these Terms of Service if such failure or delay is due to causes beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fires, floods, or other natural disasters.

Changes to This Agreement

All information posted on the Services is subject to change without prior notice. Additionally, these Terms of Service may be modified at any time without prior notice. Any changes will be communicated by posting them on the Floqque website or EnRoute app. Material changes to the Terms of Service will take effect at least fourteen (14) days after being published on the Floqque website or EnRoute app, while all other new Terms of Service will be effective immediately upon publication. We recommend checking the website or app regularly for any updates. By continuing to access the Services after such changes have been made, you explicitly indicate your acceptance of the revised terms. If you do not agree with the modifications, you must immediately cease using the Services.

Additional Terms for Users of Apple Devices

If you have downloaded the App through the App Store, the following provisions shall apply. You acknowledge and agree that these Terms of Service constitute a binding agreement solely between you and Floqque, and Apple shall bear no responsibility for the App. Your use of the App must comply with Apple's App Store terms and conditions, which can be found at https://www.apple.com/legal/internet-services/itunes/us/terms.html. Furthermore, you recognize that Apple has no obligation whatsoever to provide maintenance and support services for the App. In the event that the App fails to meet any applicable warranty, you may notify Apple, and Apple will refund the purchase price, if any, of the App. To the maximum extent permitted by applicable law, Apple will bear no further warranty obligations regarding the App, and any claims, losses, liabilities, damages, costs, or expenses arising from a failure to meet any warranty will be exclusively governed by these Terms of Service and any applicable laws that pertain to Floqque as the provider of the software. You acknowledge that Apple holds no responsibility for addressing any claims made by you or any third party regarding the App or your possession or use of the App, including, but not limited to, (i) product liability claims; (ii) claims that the App fails to meet any legal or regulatory requirements; and (iii) claims arising under consumer protection or similar laws. All such claims are subject solely to these Terms of Service and any applicable laws that pertain to Floqque as the provider of the App. In the event that any third-party claim asserts that the App or your possession or use of the App infringes upon their intellectual property rights, it is understood that Floqque, not Apple, will assume full responsibility for investigating, defending, settling, and resolving any such claims of intellectual property infringement as required by these Terms of Service. You and Floqque acknowledge and agree that Apple, along with its subsidiaries, are intended third-party beneficiaries of these Terms of Service with respect to your licensing of the App. Upon accepting these Terms of Service, Apple shall have the right (and will be deemed to have accepted the right) to enforce these Terms of Service with respect to your license of the App against you in its capacity as a third-party beneficiary. By using the App, you represent that you are not situated in a country that is subject to a US Government embargo, or that has been designated by the US Government as a "terrorist supporting" country. Additionally, you confirm that your name does not appear on any US Government list of prohibited or restricted parties. Apple shall have the right (and will be deemed to have accepted the right) to enforce these Terms of Service with respect to your license of the App against you in its capacity as a third-party beneficiary. By using the App, you represent that you are not situated in a country that is subject to a US Government embargo, or that has been designated by the US Government as a "terrorist supporting" country. Additionally, you confirm that your name does not appear on any US Government list of prohibited or restricted parties. Apple shall have the right (and will be deemed to have accepted the right) to enforce these Terms of Service with respect to your license of the App against you in its capacity as a third-party beneficiary. By using the App, you represent that you are not situated in a country that is subject to a US Government embargo, or that has been designated by the US Government as a "terrorist supporting" country. Additionally, you confirm that your name does not appear on any US Government list of prohibited or restricted parties.