About the Author Regina Nax
Regina has spent nearly four decades in customer service across a wide range of industries, learning that while tools and trends change, human connection never does. From her early days volunteering at the Red Cross to her work at EnRoute today, she helps service-based businesses think differently about walk-ins, waitlists, and first impressions. Her focus is simple: helping teams make people feel seen, welcome, and human from the moment they arrive.
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