Jose Ortiz built Men Styles Barbershop on one thing: taking care of whoever walks through the door. When the shop got busy, that got harder.
I’ve been cutting hair for 8 years and I love what I do—but before EnRoute, managing walk-ins was a mess. I was trying to memorize who came in first, and that’s stressful. You make a mistake, skip someone by accident… they leave mad, leave a bad review, and never come back.
We used paper lists during busy times, but that was inconvenient. Printing, pens, forgetting to cross names off. It was chaos.
Then I talked to Mike while he was getting a haircut, and he told me about EnRoute. When I heard customers could check the waitlist from their phones—even from the shower — I thought, ‘man, I gotta have that!’
We installed it in early June. Right away, people started using the kiosk. I saw the first customer check in on the tablet I thought — ‘YES! I did something right!’
My barbers love it. Customers walk in and say, ‘Yo, this system is fire!’ They relax. They know we’ve got them. No more looking around wondering when it’s their turn.
They even tell me, ‘I don’t have to call anymore—I just check the website and put my name in.’
Every day we get compliments. It’s changed how people see the shop. They see it’s legit, it’s serious.
The shop just feels different now.
Even if you’re not a busy shop, this system adds a whole new vibe. It shows people you care about their time.
Honestly, EnRoute is one of the best investments I've made in my business. If you're on the fence, don't wait. And if you don't like it -- hey, I'll pay for your first month myself.
Jose Ortiz, Men Styles Barbershop
