At Azteca D’Oro in Winter Garden, hospitality has always been at the heart of the experience. Known for its vibrant atmosphere, authentic Mexican cuisine, and warm, family-friendly environment, the restaurant prides itself on making every guest feel welcome from the moment they walk in.
But for years, the team believed that great hospitality started with answering the phone quickly — juggling reservation requests, questions, and last-minute changes in the middle of busy shifts. It wasn’t ideal, but it felt like the only way.
That mindset shifted when the team discovered EnRoute.
The restaurant’s representative explained it best:
Daniel Reyes
"“I used to think that the best hospitality was answering the phone to take reservations or answer questions. After using EnRoute, I realized that there is a better way. Our customers can express interest in coming to our restaurant on their own time (24 hours a day) and the right person from the restaurant can call them back when we can give them our full attention to finalize the plans.”
This simple change allowed Azteca D’Oro to do something that aligned beautifully with the spirit of their brand: offer guest-centered service without distraction. Instead of catching calls during hectic lunch and dinner rushes, staff members can now return inquiries when they can be fully present — ensuring that every conversation reflects the restaurant’s warm, attentive hospitality.
For a place celebrated for its sizzling fajitas, handcrafted margaritas, fresh-made tortillas, and festive ambiance, this shift made the entire guest journey more intentional. Diners can reach out at any time, and the team can respond thoughtfully, providing the same level of care over the phone that guests experience once they arrive.
By integrating EnRoute, Azteca D’Oro of Winter Garden didn’t just streamline communication — it redefined what modern hospitality looks like. The result is a smoother process for the restaurant and a more welcoming experience for every guest.
Hospitality Starts Here
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